Microsoft Office changed the EULA to their software, which triggered several different issues, including previously purchased software no longer working, new data sharing prompts and an unceasing series of popups for some users. While you should, of course, remove SupportAssist, you should also treat this as a stark reminder of why you should never use untrusted networks. Their design is roughly akin to taping the keys to your house on the front door. An independent researcher was able to unwrap the Dell SupportAssist service and force install arbitrary software on networked devices using no more than a single DNS hijack and publicly-available “codes” that Dell uses to authenticate actions. Fxmsp also commented on the capabilities of the different companies’ software and assessed their efficiency.ĭell SupportAssist is probably the lowest-hanging fruit on your computer. The collective extracted sensitive source code from antivirus software, AI, and security plugins belonging to the three companies. According to reputable sources, a Russian hacking collective (Fxmsp) claims to have secured access to three leading antivirus companies.Īccording to the hacking collective, they worked tirelessly for the first quarter of 2019 to breach these companies and finally succeeded and obtained access to the companies’ internal networks. While this event was disastrous for everyone who relies upon browser extensions for their daily lives (such as AdBlock), it was likely the single-most effective cleanup of malware in history.Īntivirus isn’t enough. From the rage and fear, you’d have thought the entire Internet was broken.

Mozilla resolved the catastrophic end-of-extensions bug in Firefox that disabled all extensions worldwide for all Firefox users.

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